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Job Detail : Move Manager | Shah Alam


Job Title : Move Manager | Shah Alam Salary : RM 3000-RM 4000
Job Level : General Worker Category : Services/Customer Service
Location : Selangor / Kuala Lumpur Advertise On : 2016-10-04
Company : The Recruiter Sdn Bhd Closed On : 0000-00-00

 

 

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Job Desription

Job Description -Use Move Management as the basis of process workflows, documentation and contact points with clients -Use Work-For-Today, Diary Entries and Sales Follow-ups according to milestones in Move Management -Field initial relocation enquiries, set up detailed Interact CDS files and arrange surveys for Relocation Consultant, or take control of enquiries personally, including Webleads -Work out Job Cost for each Service File under personal control and review margins with Sales Manager. -Utilise value-based selling skills and methods that clearly differentiate company from competitors and generate Best Value for company at every possible juncture -Request Comfort Calls and Comfort Letters from Destination Office when necessary -Follow up regularly with clients to ensure booking of each relocation through negotiation and use of value-added and upselling techniques. Ensure Sales Follow-ups are recorded in Interact -Sales Activity Report (SAR) is due every Friday by 5 p.m. This is mandatory -Raise and approve accurate and timely External Invoices and Storage Billing. Ensure all revenue/Billing relative to all aspects of the relocation is completely captured within the correct cycle and charged -Monitor progress of shipments until arrival at destination. Keep clients informed of any delays -Ensure clients are contacted in a timely manner and all relevant document obtained -Monitor and follow-up on customer feedback (MSQS), if not obtained at destination -Ensure quality goals (TQQS) are achieved -Build strong relationships with relevant vendors-furniture repairs, electrical and computer repairs, electrician, freight forwarders, etc -Represent company in networking and marketing events that are deemed necessary to promote the services offered by the company -Any other duties which may be assigned from time to time

 

Job Responsibilities

 

Job Requirement

Job Requirement -Customer-service focused- this role demands a real flair for delivering the highest posible standard of customer service and achieving our key company goal of “delighting” each and every transferee -Highly enthusiastic and friendly personality with good rapport building skills and attractive phone manner -A strong listener with excellent fact-finding skills -An effective communicator and fluent in English, written and verbal -Computer literate -Process-driven – you need a high level of personal organization and the ability to follow internal move management processes -Sales and/or customer service experience is an advantage -Industry-specific knowledge is a plus but not a prerequisite as in-depth training will be provided

 

Job Remark

Company Background -Hong Kong Based Company -Moving and Relocation Industry -5 days working (8.30am – 5.30pm)

 

 

Browse job by same company : The Recruiter Sdn Bhd

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