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Job Detail : Telesales Executive


Job Title : Telesales Executive Salary : RM2000 - RM3000
Job Level : Junior Executive Category : Sale / Marketing/Telesales/Telemarketing
Location : Kuala Lumpur / KL Central Advertise On : 2016-12-19
Company : The Recruiter Sdn Bhd Closed On : 2016-12-19

 

 

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Job Desription

- Perform outbound calls to customers via phone and/or email to convert expiring contracts into renewals for an additional term - Responsible for completing the allocated workload of databases provided, and to provide any supplementary efforts to convert into a renewal sale, such as follow up calls, emails and marketing/technical collateral - Responsible for providing accurate information on renewal prices, contract offerings - Use problem solving skills and product knowledge to remotely resolve customer’s queries in a timely manner if customer has technical problems - Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases - Accurately record and update customers’ cases into CRM and trackers following appropriate processes - Provide general information about company products, technical support policies and licensing (including websites for customer reference) - Be familiar with all policy, processes, and product knowledge and escalation paths - Maintain high level of customer satisfaction whilst providing assistance - Remain polite, patient and courteous with customer throughout the service - Effectively handle up-selling and lead generation opportunities - Committed and passionate about achieving daily / weekly / monthly sales targets - Developing constructive and cooperative working relationships with customers and maintaining them over time

 

Job Responsibilities

 

Job Requirement

- 1 year of experience in technical support, telesales and sales or Accounting industry - Analytical problem solving skills, linear and logical troubleshooting skills - Proficient in MS Windows OS and Office suite of product - Proven time management skills, e.g. adherence to schedule - Typing skills, Active Listening skills, Good communication skills - Service Orientation, Customer focus - Proficiency & Comprehension of English language

 

Job Remark

For further information, please call 1700-81-7116 or send your CV to support@therecruiter.com.my

 

 

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