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Job Detail : Move Manager


Job Title : Move Manager Salary : RM 3000-RM 4000
Job Level : Assistant Manager Category : Services/Customer Service
Location : Selangor / Shah Alam Advertise On : 2017-01-06
Company : The Recruiter Sdn Bhd Closed On : 2017-01-06

 

 

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Job Desription

Use Move Management as the basis of process workflows, documentation and contact points with clients - Use Work-For-Today, Diary Entries and Sales Follow-ups according to milestones in Move Management - Field initial relocation enquiries, set up detailed Interact CDS files and arrange surveys for Relocation Consultant, or take control of enquiries personally, including Webleads - Work out Job Cost for each Service File under personal control and review margins with Sales Manager. - Utilise value-based selling skills and methods that clearly differentiate company from competitors and generate Best Value for company at every possible juncture - Request Comfort Calls and Comfort Letters from Destination Office when necessary - Follow up regularly with clients to ensure booking of each relocation through negotiation and use of value-added and upselling techniques. Ensure Sales Follow-ups are recorded in Interact - Sales Activity Report (SAR) is due every Friday by 5 p.m. This is mandatory - Raise and approve accurate and timely External Invoices and Storage Billing. Ensure all revenue/Billing relative to all aspects of the relocation is completely captured within the correct cycle and charged - Monitor progress of shipments until arrival at destination. Keep clients informed of any delays - Ensure clients are contacted in a timely manner and all relevant document obtained - Monitor and follow-up on customer feedback (MSQS), if not obtained at destination - Ensure quality goals (TQQS) are achieved - Build strong relationships with relevant vendors-furniture repairs, electrical and computer repairs, electrician, freight forwarders, etc - Represent company in networking and marketing events that are deemed necessary to promote the services offered by the company - Any other duties which may be assigned from time to time

 

Job Responsibilities

- Customer-service focused- this role demands a real flair for delivering the highest posible standard of customer service and achieving our key company goal of “delighting” each and every transferee - Highly enthusiastic and friendly personality with good rapport building skills and attractive phone manner - A strong listener with excellent fact-finding skills - An effective communicator and fluent in English, written and verbal - Computer literate - Process-driven – you need a high level of personal organization and the ability to follow internal move management processes - Sales and/or customer service experience is an advantage - Industry-specific knowledge is a plus but not a prerequisite as in-depth training will be provided

 

Job Requirement

 

Job Remark

For further information, please call 1700-81-7116 or send your CV to support@therecruiter.com.my

 

 

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